🚚 Shipping & Delivery
Do you really offer free shipping? Yes! We offer 100% free standard shipping on all orders across France, with no minimum purchase required.
Where are you based and where do you ship from? Bassux is proudly based in France. We source and dispatch our premium kitchenware directly to your doorstep to ensure the best logistics and delivery times.
How long will it take to receive my kitchen order?
-
Order Processing: 1–3 business days.
-
Delivery Time: Once shipped, standard delivery within France typically takes 5–9 business days, depending on your region. You will receive a tracking link as soon as your package leaves the warehouse.
💳 Payments & Security
What payment methods do you accept? We accept all major credit/debit cards (Visa, MasterCard, American Express) as well as secure checkout options like Apple Pay and PayPal.
Is my payment secure? Absolutely. Our website uses 256-bit SSL encryption tech to protect your personal information and payment details. We never store your credit card information.
📦 Orders & Returns
Can I modify or cancel my order? Because we try to process and ship orders as fast as possible, changes or cancellations must be requested within 12 hours of placing your order. Please email us immediately at support@bassux.shop with your order number.
What is your return policy? We want you to love your new kitchen gear! If you aren't completely satisfied, we offer a 30-day return policy on all unused items in their original packaging. Just shoot us an email at support@bassux.shop to start a return.
📬 Customer Support
How can I contact Bassux? We are always here to help you whip up something great. You can reach our customer support team directly at support@bassux.shop. We typically reply to all inquiries within 24 hours (excluding weekends).
💡 Pro Tip for Your Store Setup:
If you are using an app or page builder (like Elementor or a Shopify FAQ section), place this at the very bottom of your product pages or create a dedicated /pages/faq link in your footer. It dramatically reduces customer friction right before checkout!